Home Care Packages are one of the effective ways that older Australians can access cost-effective aged care services from the comfort of their homes. They are designed for those having complex care needs that go beyond the services offered by the Commonwealth Home Support Programme.
Level 1 Home Care Packages (HCP Level 1) are designed to support people who have basic low-level care needs. Basic care needs can include basic day-to-day support, including cleaning, improving health, and shopping. With this level, you have around 2-3 hours of support weekly to allow you to live independently in your home.
Eligibility for this level of the Home Care Package system in Australia is determined through an in-depth assessment process conducted by the ACAT (Aged Care Assessment Team) or ACAS (Aged Care Assessment Service). Typically, the assessment analyses the specific care needs of the individual while determining the individual’s suitability for different levels of Home Care Packages.
Typically, the eligibility criteria are as follows:
Reach Out to My Aged Care for an Assessment
You can start your Home Care Package Level 1 application by contacting My Aged Care online or by phone. This initial level of contact enables you to share essential care-related and personal information.
Ensure the ACAT Assessment
An ACAT or Aged Care Assessment Team will ensure an in-depth evaluation of your special care needs and preferences. This step might involve virtual or in-person consultation. This step is important for determining your eligibility for attaining the Level 1 Home Care Package.
Go Through the Approval and Package Details
Once you have received approval, you will receive a formal letter specifying details of the assigned package along with a unique referral code. This letter has in-depth details of the services for which you are eligible and how you can avail them.
Choose the Package Provider
Compare and select the right package provider, like My Guardian, to offer you a package that aligns with your care needs and preferences. My Guardian offers access to a personalised package plan that fits your unique needs.
For every HCP, the Australian Government offers a different amount. This amount is paid directly to the selected home care service provider.
The subsidy that is paid for your HCP will depend on whether you have to pay an income-tested care fee. This is usually determined during the income assessment.
Until 2024, the Government subsidy for Level 1 HCP was around $402.92 per fortnight. This contribution tends to increase every year.
At My Guardian, we understand that choosing the right Home Care Package provider can feel like a big decision, but you don’t have to figure it out alone. As a trusted and registered My Aged Care approved provider, we’ve supported over 8,000 families on their care journeys, and we’re here to support you too.
Whether you’re just getting started with your first Home Care Package or you’re looking to switch providers, our team is here to guide you through the process with care, clarity, and compassion. From understanding your package level to creating a personalised care plan, we’ll be with you every step of the way. We’re based in Sydney and proudly offer services across New South Wales.
Don’t hesitate to reach out for more information, we’re just a phone call away at 02 9336 7555, or you can contact us here. We’re ready to help make your care journey smoother and more comfortable.
Yes, if your care needs increase, you can request a reassessment to transition to a higher Home Care Package level (Level 2, 3, or 4) for additional support.
If you can afford it, you may be required to contribute towards your care costs. Fees may include a basic daily fee (up to $13.08 from September 2024) and an income-tested care fee, determined based on your financial situation.
Wait times vary based on demand, but it can take 6 to 12 months to receive a package after approval. While waiting, you may access interim services through the Commonwealth Home Support Program (CHSP).
Whether you’re ready to start experiencing quality care or just want to learn more about our services, our friendly support team are here to help. Send us a message by filling in the form, or call us anytime on.
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© 2025 My Guardian Terms & Conditions | Disclaimer
We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.
© 2025 My Guardian Terms & Conditions | Disclaimer
We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge
their continuing connection to land, waters and community. We pay our respects to the people, the cultures
and the elders past, present and emerging.
