Terms & Conditions
Terms and Conditions – My Guardian up to $2,000 Free Home Care Services Offer (Switching Clients Only)
1. Introduction
This offer (“My Guardian up to $2,000 Free Home Care Services Offer”) is provided by My Guardian and is available exclusively to recipients of Home Care Packages (Levels 1, 2, 3, and 4) who switch their current provider to My Guardian. By participating in this Offer, you agree to the following terms and conditions.
Amendments to Terms of Use and Security Statement
To qualify for this Offer, you must:
- Be an approved and funded recipient of a Home Care Package (HCP) at Level 1, 2, 3, or 4.
- Be switching from an existing home care provider to My Guardian.
- Reside in New South Wales (NSW) or Victoria (VIC).
- Become a My Guardian client and receive home care services under your Home Care Package.
- Remain an active client for a minimum period of six (6) months from the date of switching.
- Allow My Guardian to validate your funding and provider status. If we cannot validate your package after submitting the form, you may not be eligible for this offer.
3. Offer Details
Eligible clients will receive free home care services up to the following values:
- Level 4 Home Care Package – $2,000 worth of services.
- Level 3 Home Care Package – $1,000 worth of services.
- Level 2 Home Care Package – $500 worth of services.
- Level 1 Home Care Package – $250 worth of services.
The value will be applied to approved home care services provided by MyGuardian and will be credited over the six-month active period.
4. Active Client Requirement
- To remain an active client, you must continue to receive home care services from MyGuardian for at least six (6) consecutive months.
- If services are discontinued before the six-month period, the Offer becomes void, and any unused portion of the credited amount will be forfeited.
5. Service Inclusions & Exclusions
- The Offer applies only to eligible home care services as provided under your Home Care Package.
- It cannot be used for third-party services, government fees, or additional out-of-pocket expenses not covered by My Guardian.
- The Offer is not redeemable for cash and cannot be transferred or exchanged.
6. Offer Duration & Availability
- This is a limited-time offer available until 15th August 2025 and may be withdrawn at any time without notice.
- The Offer is subject to availability of services and My Guardian’s discretion.
7. How to Claim
To claim this Offer:
- Switch from your current provider to My Guardian.
- Activate your Home Care Package with us.
- Meet the eligibility criteria and remain an active client for six months.
- Your eligible credit will be automatically applied to your MyGuardian services over the active period.
8. General Conditions
- My Guardian reserves the right to modify or withdraw this Offer at any time.
- Any disputes regarding the Offer will be resolved at My Guardian’s sole discretion.
- This Offer cannot be combined with any other promotional offer.
For further details or inquiries, please contact My Guardian at:
Phone: 02 9336 7555
Email: services@myguardian.com.au
Website: www.myguardian.com.au
