What is Support at Home?
Complete Guide for 2026
Support at Home is a new Australian Government aged care program
replacing Home Care Packages.
What is Support at Home?
Support at Home was introduced to improve how in-home aged care is delivered across Australia. Previous programs were often complex, with different rules, long waiting periods, and limited flexibility. The new system simplifies access to care, making it easier for older Australians to receive the right level of support at home.
Why was Support at Home introduced?
Support at Home was introduced to improve how in-home aged care is delivered across Australia.
Previous programs were often complex and confusing, with different rules, long waiting periods, and limited flexibility. Many older Australians found it difficult to access the right support at the right time.
The new system simplifies access to care by bringing services together into a more flexible model. It is designed to make it easier to understand available supports and ensure people receive the right level of care at home as their needs change.
How does Support at Home work?
The process for accessing Support at Home is designed to be simple and structured.
Assessment
You will first complete an assessment to determine your care needs and level of support required.
Approval
Based on your assessment, you will be approved for a level of funding and support.
Services begin
Once approved, you can choose a provider and start receiving services tailored to your needs at home.
What Services are Included?
How much does Support at Home cost?
Support at Home is partly funded by the Australian Government, with additional contributions depending on your income and the services you receive.
The exact cost can vary based on your individual circumstances and level of support required.
Frequently Asked Questions
What is Support at Home?
Support at Home is the Australian Government’s aged care program that has replaced Home Care Packages and other in-home care programs, providing a simpler and more integrated approach to in-home aged care.
When did Support at Home start?
Support at Home started on 1 November 2025 as part of the Australian Government’s aged care reforms. It replaced Home Care Packages and other in-home aged care programs with a new system designed to simplify access to support at home.
Who is eligible for Support at Home?
Support at Home is designed for older Australians who need assistance with daily living to remain at home safely.
Eligibility is determined through an assessment process based on individual care needs.
Can I choose my service provider?
Yes, you can choose your preferred service provider under Support at Home.
This allows you to select a provider that best matches your needs, location, and type of support required.
How long does approval take?
The approval timeline can vary depending on demand and individual circumstances.
After your assessment, you may need to wait before services begin, although the new system aims to reduce delays.
How much does Support at Home cost?
Support at Home is partly funded by the Australian Government, with additional contributions depending on your income and services received.
Need Help Understanding Support at Home?
Our team can guide you through eligibility, services, and getting started.
Get Ready. Get Set.
Get Support!
Whether you’re ready to start experiencing quality care or just want to learn more about our services, our friendly support team is here to help. Send us a message by filling in the form, or call us anytime on.
