Thinking of switching Providers?
Since the change from Home Care Packages to the Support at Home program, switching providers has become so much easier.
Switching is becoming more common
The move to Support at Home has made provider comparisons easier because providers must publish pricing and consumers have stronger protections.
The reforms are intended to encourage competition based on quality and value rather than simply retaining existing clients.
Is this what you thought?
Everyday we get calls from people who are “just thinking about” changing providers.
They’re concerned. And many wrongly think that…
“I’ll lose my funding.”
“I’ll have to start the assessment process again.”
“I’ll lose my regular carers.”
“The paperwork will be overwhelming.”
“It will interrupt Mum’s care.”
They’re right to be concerned. But they are always relieved to discover just how easy it is to change providers these days. And that none of those concerns are a problem.
Quick reality check
In reality, now that Home Care Packages have become Support at Home:
- Your funding follows you
- There are no government exit fees
- Providers cannot charge entry or exit fees
- Both the outgoing and incoming providers are responsible for managing the transfer.
Why change?
Finding a suitable provider in the first place may have been difficult. Aged Care is whole new learning curve for most people. Hundreds of Providers, big and small, vying for your attention. It’s easy to choose one that you later discover may not be a good fit for you.
So naturally, there comes a day when you consider changing.
Some common reasons people change:
- Lack of consistent communication or care.
- Inflexible services that don’t adapt to changing needs.
- Feeling like “just another number”.
- Delays in service delivery.
- Wanting more control over your supports.
Whatever your reason, you have the right to choose a provider that respects your values, supports your independence, and truly listens to your needs.
My Guardian makes it a hassle-free transition
At My Guardian, we specialise in taking the stress out of change. Here’s how we make changing to us easier:
- No disruption to your care
Our team ensures a seamless handover, so you don’t miss a beat. - Fast paperwork and coordination
We take care of the admin, including talking to your old provider if needed. - Flexible start dates
You choose when you want your new care to begin. - Warm, consistent communication
We explain each step, so you feel informed and in control. - Dedicated onboarding team
You’ll have a care coordinator assigned to help you settle in comfortably.
The do's and don'ts for changing providers
Do’s:
- Check your service agreement
Look for any notice period or exit conditions - Communicate your intent
Let your current provider know you plan to move on - Request a copy of your care plan
It helps the new provider understand your needs - Choose a new provider you trust
Look for transparency, flexibility, and responsiveness - Ask for a transition plan
A good provider (like us!) will help you map the handover
Don’t:
- Feel pressured to stay with a provider that no longer meets your needs
- Cancel services before confirming new support is in place
- Assume you’re stuck with a provider just because you’ve been with them for a while
- Rush the decision without researching your options
What to Look for in a new Provider
It’s all about finding someone who:
- Listens to you and your goals
- Has a stable, experienced team of support workers
- Offers support coordination or care management if needed
- Provides a wide range of services including personal care, domestic help, community participation, and therapy.
- Understands your culture, language, and communication preferences
At My Guardian, we tick all those boxes and more. We’ve supported thousands of families in NSW and now also in Queensland, Victoria and South Australia.
Frequently asked questions
What happens if your Home Care subsidy has not been fully utilised?
If you still have unspent funds with your current provider, don’t worry, those funds stay with you. When you change providers, any remaining subsidy is transferred to your new provider, ensuring you don’t lose any of your entitled support.
Your new provider will help manage this transfer and make sure your care continues without disruption.
What if you don’t start immediately with your new provider?
If there’s a gap before starting with your new provider, your Home Care Package doesn’t disappear right away. You have up to 56 days from the official end date with your previous provider to sign a new agreement.
What if you need more time?
If more time is needed, you can contact My Aged Care and request an additional 28-day extension – giving you a total of 84 days to make arrangements. It’s important to act early and stay in touch to avoid losing your package allocation.
At My Guardian, we can support you through this process, answer any questions, and make sure your care continues without interruption.
Need Help Now? We're Ready When You Are.
If you’re affected by the Annecto closure or simply feel it’s time for a provider who truly puts you first, My Guardian is here to help.
We believe changing should be a step forward, not a stressful leap. So whether you’re just gathering information or ready to make a change, reach out to our friendly team today.
Don’t hesitate to reach out for more information, we’re just a phone call away at 02 9336 7555, or you can get in touch here.
