Annecto is Closing: Here’s Why Families Are Turning to My Guardian for Trusted Care
If you’ve recently heard the news that Annecto is closing, you might be feeling a little unsure about what comes next. For many families relying on Annecto for in-home aged care or NDIS support, the big question is: “Who can I trust now?”
The good news? You’re not alone and you don’t need to start from scratch.
At My Guardian, we’re already supporting families just like yours through a smooth, stress-free transition. Whether you’re an aged care client or an NDIS participant, we’re here to provide the continuity, respect, and personalised support you deserve.
Why Families Are Making the Switch
For years, Annecto offered vital aged care and disability support services, including help for people with high care needs, dementia, and complex disabilities. Their closure has left many individuals and families needing new, trusted care, fast.
Here’s what we’re hearing:
- “I don’t want to lose my regular support worker.”
- “I’m worried about gaps in my care plan.”
- “I just want a provider who makes things simple.”
At My Guardian, we offer seamless onboarding, real conversations, and flexible services that adapt to you.
Why More Families Are Choosing My Guardian
Here’s why families are switching to My Guardian for trusted care:
Personalised In-Home Care
We tailor our services around you, not the other way around. From daily personal care and medication assistance to meal prep and transport, we support your independence while keeping you safe and comfortable at home.
Compassionate Disability Support
Whether you need NDIS-approved supports, community access, or complex disability care, our team provides services with heart, dignity, and professionalism. We work with both plan-managed and self-managed participants.
SIL/SDA Options Available
Need a place that feels like home? Our SIL and SDA housing options provide safe, purpose-built spaces for people with high or complex support needs, with 24/7 care and tailored living plans.
Local & Responsive Team
We’re based in NSW, VIC and SA and know the communities we serve. Our multilingual support staff bring warmth, understanding, and cultural awareness to every visit.
No Confusing Systems
No call centre runarounds, no lost emails. You’ll have a real team, a real care plan, and real people looking out for you always.
What’s In It for Aged Care Clients?
If you’re receiving a Home Care Package (HCP) or Commonwealth Home Support Programme (CHSP) services, switching to My Guardian is easy and comes with real benefits.
Here’s what you can expect:
Just 13% Management Fees
No Exit Fees
No Transition Fees
Personalised Service, Real People
Keep Your Current Care Plan
What’s In It for NDIS Clients?
If you’re an NDIS participant, you’ll benefit from a provider who listens, respects your choices, and works with your support coordinator or plan manager to get the most out of your funding.
Use Registered or Non-Registered Providers
We work with all plan types: NDIA-managed, plan-managed, and self-managed.
Full Support Across All NDIS Categories:
Core Supports – Daily care, community access, transport
Capacity Building – Therapies, support coordination, job skills
Capital Supports – Assistive tech, home mods, SIL/SDA
Culturally Aware, Bilingual Staff
We understand the importance of language, identity, and connection, and we match you with support workers who respect your background.- Fast Onboarding & Zero Downtime
We prioritise urgent transitions and aim to start support within days, not weeks.
Transitioning from Annecto? Here’s How We Help
We understand that switching care providers is a big step, especially during a time of uncertainty. That’s why we’ve made the transition simple:
- Free consultation to understand your current services and needs
- Care plan review — we tailor your support to suit your goals
- Provider handover — we liaise with your current coordinator or plan manager
- Meet your care team — we match you with the right support workers
- Ongoing support — with regular check-ins and adjustments as needed
You don’t need to start from scratch, we’ll work from where Annecto left off, honouring your existing routines, support history, and personal preferences.
What Makes My Guardian Different?
At our core, we believe care should feel human. For us, it’s not just about delivering a service, it’s about becoming a trusted part of your journey. Whether it’s aged care, disability support, or in-home NDIS care, we walk beside you with genuine warmth, professionalism, and respect.
We’ve helped over 8,000 families across NSW with:
- Home Care Packages (HCP)
- Private in-home support
- NDIS core, capital & capacity-building services
- Respite care and overnight care
- Allied health, therapy, and nursing
- SIL/SDA living solutions
Need Help Switching from Annecto?
If you’ve been impacted by Annecto’s closure, there’s no need to wait until the last minute. Whether you’re continuing with your Home Care Package, navigating DVA support, or looking for trusted disability care, My Guardian is here to make the transition simple and truly supportive.
From your first call to your ongoing care, we’ll walk you through the full transition step by step, ensuring a smooth handover, peace of mind, and care that continues without interruption.
Now is the perfect time to make the move. With the Support at Home program replacing Home Care Packages soon, we’ll help you stay ahead, informed, and supported through every change.
Don’t hesitate to reach out for more information, we’re just a phone call away at 02 9336 7555, or you can get in touch here.
