The new Support at Home program begins 1 November 2025. At My Guardian, we’re here to help you understand the changes and continue living well at home.
Our experienced team provides a range of services, from personal care and domestic assistance to in-home nursing and transport, all designed to enhance your quality of life.
If you’re in Melbourne, Sydney or Adelaide, get in touch to see how we can help.
Support at Home is a government- funded program to provide aged care services to older Australians in their own home. It is designed to support people to live at home longer and maintain their independence, their social connections and remain healthy and active.
With the assistance of Support at Home’s ongoing funding and Prestige in Home Care, people can access services, products and home equipment to enhance your quality of life.
Current Home Care Package recipients will transition to Support at Home on 1 November 2025. There’s no need for reassessment, as clients will be automatically transferred with equivalent funding levels. Any unspent funds will also carry over, providing additional flexibility for accessing services or approved assistive technologies.
If your needs change and you think you require a higher level of support, you will undergo a reassessment. Following this you will transition fully into Support at Home and its program framework with a new SAH funding level.
If you’ve been approved or assigned a Home Care Package through My Aged Care, we’re here to help you personalise your care services to suit your needs and budget. Whether you require help with everyday household tasks or specialised support, our team ensures a smooth and reliable delivery of services, all designed to help you live independently and comfortably in your own home across Victoria.
There are 8 classification levels of funding available under Support at Home. Eligible Support at Home recipients will receive a funding classification level that will enable them to access the services they require.
Indicative budget amounts. The dollar figures shown are current estimates and may change.
In establishing Support at Home, the government committed to continue to be the main funder for aged care, while recognising that it is appropriate for older people to contribute when they have to means to do so.
Under Support at Home, participants will only pay contributions on the services they have received. Contributions will be based on the type of service received and the clients pension status and financial means.
The government has implemented a strong safety net for low means participants to meet aged care costs.
To receive a Support at Home package, an assessment is required to determine your needs and your eligibility. If you haven’t been assessed for Support at Home yet, you (or your nominated representative) need to call My Aged Care on 1800 200 422 and register to apply for an assessment. To apply for an aged care assessment online, please click below.
Support at Home will begin on 1 November 2025, replacing the Home Care Package (HCP) and the Short-Term Restorative Care (STRC) programs.
The Commonwealth Home Support Program (CHSP) continue for the time being, but will be replaced and join the Support at Home program no earlier than 1 July 2027. Those who receive CHSP funding and services will continue with their current program before transitioning to Support at Home at a later date.
This staged approach gives providers time to adjust their business operations to cater to the new program
Following your assessment and pending your eligibility, you will receive a Support Plan and Notice of Decision. This will include your funding classification.
A SAH provider will allocate you a Care Partner. Your Care Partner will work with you to help you decide what services you receive and how they will be delivered.
Providers and care partners will:
Providers are responsible for ensuring your needs are met and your quarterly budget is used effectively and responsibly.
Access to home care support that allows you to get back to doing what you love the most.
Hear from our family of clients and their inspiring journey of care.
We’ll help you figure out the best solution for your health, budget and lifestyle.
The story behind our passion and the values that guide us. Discover more about our approach to Aged and Disability Care.
Whether you’re ready to start experiencing quality care or just want to learn more about our services, our friendly support team are here to help. Send us a message by filling in the form, or call us anytime on.
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© 2025 My Guardian Terms & Conditions | Disclaimer
We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.
© 2025 My Guardian Terms & Conditions | Disclaimer
We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge
their continuing connection to land, waters and community. We pay our respects to the people, the cultures
and the elders past, present and emerging.
