How does expert
24 Hour Care work?

Learn how personalised 24 Hour Care is planned, delivered and adapted to meet changing care needs.

Getting started with 24 Hour Care

24 Hour Care provides personalised day and night support, allowing individuals to remain safe, comfortable and independent in their own home. Care begins with understanding each person’s needs, preferences and daily routines before developing a tailored care plan. As circumstances change over time, the level of support can be reviewed and adjusted to ensure care continues to meet the individual’s evolving needs.

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5 Steps to 24 Hour Care

How Support at Home Work? Step 1
Initial Care Assessment

A detailed assessment identifies care needs, daily routines and personal preferences.

How Support at Home Work? Step 2
Personalised Care Planning

A tailored care plan is developed outlining the support, schedules and services required.

How Support at Home Work? Step 3
Caregiver Matching

Caregivers are selected based on experience, skills and suitability to the individual’s needs.

Plan Management - My Guardian
Care Begins

Care is delivered according to the agreed plan, with support available day and night.

Plan Management - My Guardian
Ongoing Reviews

Care plans are regularly reviewed and adjusted as circumstances and support needs change.

What does a typical day look like?

The NDIS follows a structured process that helps individuals access funding and disability support services tailored to their needs. While each participant’s journey may vary slightly, the process generally includes several key steps from eligibility through to receiving ongoing support. Understanding these steps can help participants and families feel more confident navigating the scheme.

Morning
Afternoon
Evening
Overnight

Who delivers 24 Hour Care?

24 Hour Care is delivered by trained and experienced caregivers who provide practical support, companionship and assistance with daily living.

Depending on individual needs, care teams may include support workers, personal carers and professionals experienced in areas such as dementia care, mobility support and complex care requirements. The focus is always on building trust, consistency and meaningful relationships that help individuals feel comfortable and supported.

How is overnight care provided?

Overnight support can be structured in different ways depending on individual needs and risk levels.

Sleepover care

Suitable for individuals who may occasionally require assistance during the night but are generally able to sleep independently, with support available if needed.

Active overnight care

Suitable for individuals who require frequent supervision, personal assistance or continuous monitoring throughout the night to ensure their safety and wellbeing.

How 24 Hour Care adapts over time

24 Hour Care is designed to adapt as care needs change, providing the right level of support at every stage. Care plans are regularly reviewed and can be adjusted to reflect changes in health, routines, mobility and personal preferences.

  • Adjust support levels as health or mobility needs change.
  • Update care plans to reflect new routines and personal preferences.
  • Add or reduce services without moving to a different care setting.
  • Maintain continuity of care with consistent, personalised support.

How 24 Hour Care works FAQs

How is a 24 Hour Care plan created?

Every care plan begins with an assessment of the individual’s needs, preferences and support requirements.

Yes. Care plans are regularly reviewed and can be adjusted as needs change.

Depending on the care arrangement, support may be provided through sleepover care or active overnight care.

Timeframes vary depending on individual circumstances, but support can often be arranged quickly following an assessment.

Yes. Families play an important role and are encouraged to remain involved in care planning and ongoing decision-making.

Ready to explore 24 Hour Care?

Speak with our team to discuss your care needs and learn how personalised day and night support can help you or your loved one remain safe, comfortable and independent at home. We’ll take the time to understand your circumstances, explain your care options and develop a tailored plan that provides the right level of support now and as your needs change in the future.

Get Ready. Get Set.
Get Support!

Whether you’re ready to start experiencing quality care or just want to learn more about our services, our friendly support team is here to help. Send us a message by filling in the form, or call us anytime on.

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