Understanding Your Aged Care Rights at Home

When it comes to receiving aged care, one thing should always be clear, you have rights. And those rights matter just as much as the care itself.

Whether you’re currently receiving home care services, helping a loved one, or starting to explore your options, understanding your aged care rights can make a big difference in feeling safe, respected, and confident in the care you receive.

Let’s take a closer look simply, clearly, and with your well-being front and centre.

You Have the Right to Choose

You have the right to make your own decisions about:

• • The aged care services you receive

• • Who provides those services

• • How and when your care is delivered

Do you need support to make decisions? That’s your right, too. No one should ever be left to navigate aged care alone, and you should always feel empowered, not overwhelmed.

Assessments Should Be Fair and Respectful

Before accessing services, an aged care assessment is usually the first step. You have the right to:

• • Be assessed fairly and without judgment

• • Have your values, past experiences, and cultural background taken into account

• • Get support that reflects who you are and how you live

For Aboriginal and Torres Strait Islander peoples, that includes connection to Country, community, and cultural traditions.

Safe, Reliable, Respectful Care

Your aged care services should:

• • Work for you and your lifestyle

• • Be delivered by trained, professional workers

• • Be safe, trustworthy, and delivered with respect

And when you need extra support, whether it’s help around the home, transport, or end-of-life care, you have the right to receive it promptly and with dignity.

Communication Should Be Clear and Inclusive

You also have the right to:

• • Understand what services you’re receiving

• • Be told how much they cost

• • Communicate in your preferred language

• • Use interpreters or communication tools if needed

Aged care services should never feel confusing or unclear. You deserve information in a way that makes sense to you.

Speak Up Without Fear

If something’s not right, you have the right to:

• • Give feedback

• • Make a complaint without fear of negative consequences

• • Get support to resolve issues quickly and fairly

You can also choose someone to speak on your behalf, a friend, family member, or advocate. It’s your choice, always.

Stay Connected to What Matters

Receiving support at home doesn’t mean giving up the things that make life meaningful. You have the right to stay connected to:

• • Your family and friends

• • Your community

• • Your pets

• • Your cultural identity and traditions

Because care isn’t just about what you need, it’s about who you are.

My Guardian: Here to Support Your Rights and Your Journey

At My Guardian, we believe that care starts with listening. As a trusted aged care provider, we’re committed to delivering home care services that are built around you, your choices, your lifestyle, and your voice.

Whether you need a little help at home or ongoing support, we’re here to ensure you feel respected, informed, and supported at every step.

Let’s Chat

Have questions about your aged care rights or what support at home could look like for you?

Reach out to our caring team today for a free, no-obligation consultation.
Because when you know your rights, you can choose the care that feels right.