Support at Home Program Australia: Complete Guide
Navigating changes to aged care can feel overwhelming, especially when new government programs are introduced. The Support at Home Program is designed to simplify the current system and make it easier for older Australians to access care while remaining independent at home.
In this guide, you’ll learn what the Support at Home Program is, how it works, who is eligible, how much funding is available, and the key benefits you can expect.
What is the Support at Home Program?
The Support at Home Program is an Australian Government initiative that has replaced the Home Care Package system. It provides more flexible, personalised and accessible care for older Australians who wish to continue living at home.
The program focuses on:
- Simplifying access to aged care services
- Reducing wait times for support
- Providing funding based on individual needs
- Encouraging independence and ageing at home
Who is Eligible for the Support at Home Program?
Eligibility is generally determined through an assessment by My Aged Care.
You may be eligible if you:
- Are aged 65 or over (or 50+ for Aboriginal and Torres Strait Islander people)
- Require assistance with daily living activities
- Need ongoing or higher-level support at home
Your level of care needs will determine the amount of funding and services you receive.
How Much Funding Can You Receive?
One of the biggest improvements in the Support at Home Program is increased funding.
The maximum annual funding is expected to increase from approximately $61,000 to $78,000, allowing more people to access the support they need.
The program is expected to support around 1.4 million older Australians, with even more people benefiting in the coming years.
Key Benefits of the Support at Home Program
1. Increased Funding for Care
The program introduces more funding levels, making it easier for individuals to receive the appropriate level of financial support based on their care needs.
2. Quality Care from Registered Providers
All services will be delivered by registered providers, ensuring consistent quality and safety. Care providers will also assist with care planning and management.
3. Reduced Wait Times
Long waiting periods have been a major issue under the current system. The new program aims to reduce approval times to approximately three months, significantly improving access to care.
4. Better Access to Preventive Support
The program provides upfront funding for essential items such as:
- Mobility aids
- Home modifications
- Safety improvements
This allows individuals to access support earlier and prevent more serious issues.
5. New Pathway for End-of-Life Care at Home
A dedicated pathway provides up to $25,000 over three months for individuals requiring end-of-life care, allowing them to remain at home with dignity and comfort.
To access the Support at Home Program, you will generally need to:
- Register with My Aged Care
- Complete an assessment
- Receive approval and funding allocation
- Choose a registered care provider
The Support at Home Program improves on the current Home Care Package system by:
- Offering more flexible funding
- Reducing wait times
- Providing better access to early and preventive support
- Simplifying the overall process
Frequently Asked Questions
Has Support at Home replaced Home Care Packages?
Yes. Support at Home has replaced Home Care Packages and other in-home aged care programs. The goal is to create a simpler system with clearer funding, greater flexibility, and services that better match individual care needs.
What happens to people who already have a Home Care Package?
People with an existing Home Care Package will move to Support at Home when the new program begins. The transition is designed to be smooth, with arrangements in place to maintain services and ensure care continues without disruption.
How much does Support at Home cost?
Costs vary depending on your care needs and financial situation. The government pays a large part of the cost, but some people may need to contribute. The amount you pay is based on your personal circumstances and assessment results.
What government contributions and fees apply under Support at Home?
Support at Home funding includes government contributions and, for some people, individual fees. The level of contribution depends on your care needs and financial assessment. This helps make the system fair while ensuring support goes to those who need it most.
What services are included in Support at Home?
Support at Home includes a range of approved in-home aged care services tailored to assessed needs, such as personal care, clinical support, and daily living assistance.
Looking for Support at Home Services in NSW?
If you are looking for reliable support at home services in NSW, My Guardian is here to help.
We have supported over 12,000 families with personalised home care and aged care services, including:
- Personal care
- Domestic assistance
- Transport assistance
- Nursing and complex care
Our experienced team can guide you through the Support at Home Program and help you access the right level of care for your needs.
Contact us today for a free, no-obligation consultation.
Did you know?
Around 1.4 million older Australians benefit from the Support at Home Program, which prioritises independent ageing, with an additional 300,000 people expected to be supported by 2034–35.
Watch the heartfelt experience of our valued client.
Read more helpful articles:
Support at Home Guide 2026
Support at Home Frequently Asked Questions
